Frequently Asked Questions (FAQ)

Orders and Payment

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) as well as secure payments via Shop Pay.

Is my payment secure?
Yes. Our store uses SSL encryption and secure payment protocols. Your banking information is never stored on our site.

Can I modify or cancel my order?
You can cancel your order within 24 hours of purchase by contacting us at contact@takwaparfum.ca. After this time, the order may already be in processing.

Shipping

Do you ship all over Canada?
Yes, we ship to all Canadian provinces and territories.

What are the shipping times?
Orders are generally shipped within 1 to 3 business days. Total delivery time varies depending on your region.

Are there shipping fees?
We offer free shipping on orders above a certain amount. Applicable fees are displayed at checkout.

How can I track my order?
A tracking number will be sent to you by email as soon as your order is shipped.

Products

Are your perfumes authentic?
Yes, all our perfumes are 100% authentic and come from trusted suppliers.

Do you offer samples?
We do not offer samples at this time, but we are working to make this option available soon.

Can a product become unavailable after I place my order?
In rare cases, a product may become unavailable from our suppliers after your order. We will inform you immediately and issue a full refund.

Returns and Refunds

Can I return a perfume?
For hygiene and authenticity reasons, opened or used perfumes are not returnable. New and sealed products can be returned within 14 days of receipt.

How do I initiate a return?
Contact us at contact@takwaparfum.ca with your order number and the reason for the return. We will guide you through the process.

Contact

How can I contact you?
By email: contact@takwaparfum.ca. We usually respond within 24 to 48 business hours.